Ordering
As UKdvdsonline are an online retailer we are only able accept orders via the web. This makes ordering quick and efficient. We are unable to accept telephone orders. When you place an order your card details are verified and a check is carried out to establish if adequate funds are available. When your items are ready for despatch payment will then be taken from your card account.
Pre-Orders
Placing a pre-order means that you are ordering an item prior to its release date. You will only be charged at the point of despatch. We aim to despatch pre-ordered items in time for you to receive it on its day of release. However we cannot guarantee the delivery time.
Payment
UKdvdsonline accept all major credit and debit cards.We also accept Paypal. We are unable to accept any other form of payment. Our offices are open Monday - Friday. Any payments or orders received by us over a weekend will be processed on the next working day, unless it is a Public Holiday.
Shipping And Handling
Shipping
Ukdvdsonline offer FREE shipping to UK addresses and subsidised shipping to overseas countries.
Packaging
Single or double disc dvd sets will be despatched in bubblewrap protective bags. Large and heavier items such as boxsets are packed securely in boxes for added protection.
Despatch Times
UKdvdsonline aim to despatch all 'in stock' items within 48 hours of receiving cleared payment. We will inform you of any unforeseen delays. We use Royal Mail's 1st class service for UK shipping and 1st class airmail for overseas shipping.
Delivery Times
These are estimated at 3 - 5 working days (UK), 5 - 7 working days (Europe) and 7 - 10 working days (Rest of the World). If you have not received your order within 15 days (UK), or 25 days (Europe / Rest of the World) after you receive our despatch notification email then please contact UKdvdsonline at info@ukdvdsonline.com
Customs
Please remember that for non UK / EU countries there may be import tax duty payable on your order which varies according to country of destination. Custom controls also have the right to check all items sent through mail order. As such delays may occur due to local custom control activity.
Returns Policy
UKdvdsonline accept unwanted or faulty items. We are unable to refund or exchange on opened items unless it is faulty or in the unlikelyhood of error on our part. Before returning any item you must obtain authorisation from us at info@ukdvdsonline.com . Postage will be paid on any returned item found to be faulty, damaged or sent in error on our part. Please pack any return items securely and include a short note of explanation along with your details. We recommend using a postal tracking service when returning items to us as we cannot be held responsible for non receipt of goods.
Unwanted Items
You may return any unopened item within 7 days of receiving it for a full refund less postage costs. We can only accept items that are unopened and in a saleable condition. Faulty / Damaged Items
UKdvdsonline will happily replace or refund any faulty or damaged item. Returns are accepted within 7 days of receipt. Please advise us of exact fault and where located in order for us to process your return quickly. A replacement will be sent out upon receiving a faulty / damaged item. Please check DVD on a second player and its relevant manual carefully before returning it to us. We test all items claimed to be faulty. If no fault can be found then the item will be returned to the customer who will be liable for postage costs up to the value of £5.00p. We will not refund postage on items found to be in good working order.
Lost / Missing Items
Before enquiring after non receipt of goods please be aware of delivery estimations as follows -
3 - 5 working days (UK), 5 - 7 working days (Europe), and 7 - 10 working days (Rest of the World)
If you have not received your order within 15 days (UK) or 25 days (Europe/Rest of the World) then please enquire at your local sorting office before contacting us at info@ukdvdsonline.com
All losses are treated serious and investigated thoroughly. UKdvdsonline will initiate an investigation with Royal Mail. If an item is not traced then a replacement will be despatched and a signature required. If a replacement is unavailable a re refund will be provided. We reserve the right not to replace or refund where the delivery details are found to be incorrect or incomplete.
Returns Address
UKdvdsonline
Mullions
Dark Lane
Wroxton
Oxfordshire
OX15 6QQ
United Kingdom
Region GuideDVD region codes are a provision in the DVD specifications that require DVD players to be hardcoded to accept DVDs that are only meant to be played within 6 designated world regions. Originally imposed by the film studios in order to stagger the theatrical release of their movies worldwide to protect exclusive markets.
UKdvdsonline only sell region 2 DVDs which cover the UK and most of Europe. Please ensure that your equipment is capable of playing region 2 DVDs as we do not accept returns due to incompatibilty reasons.
Region 1 - US, Canada, US Territories
Region 2 - UK, Europe, Japan, South Africa, & Middle East including Egypt
Region 3 - Southeast & East Asia including Hong Kong
Region 4 - Australia, New Zealand, Pacific Islands, Central America, Mexico, South America & Caribbean
Region 5 - Eastern Europe (former Soviet Union), India subcontinent, Africa, North Korea & Mongolia
Region 6 - People's Republic of China
Region 0 - Region Free (can be played on any DVD player
SecurityShopping at ukdvdsonline.com is safe and guaranteed. All the information that you provide us is private and secure. The data you send us, including your name and address is encrypted and converted into code, before it is transmitted across the internet.Your credit / debit card details and personal information is stored securely and is not shared with anyone. As an additional safety feature we do not store the security code found on the reverse of the card but request it each time you place an order.UKdvdsonline will never send you emails asking for sensitive information such as personal or login information. We will never send you emails asking you to open attachments.If you have any queries concerning your privacy and security then please contact UKdvdsonline at info@ukdvdsonline.com PrivacyYour privacy is of utmost importance to us. UKdvdsonline will only ask for information necessary for confirming your credentials and all information is stored on secure servers.UKdvdsonline do not disclose or share any of your personal information other than in the process of security checking during payment transactions.UKdvdsonline will never sell or share your personal information with third parties unless it is required to fulfill your order. We occasionally employ other companies to perform functions on our behalf which can include the fulfilling of orders and the sending of emails, etc.
CopyrightThe contents of these web pages are owned by ukdvdsonline.com - both website and its contents are protected by UK and International Copyright law. In accessing these web pages you agree that you may only download the content for your own individual and non commercial use. You are not permitted to copy, broadcast, download, store, transmit, show or play in public, adapt or change in any way the contents of these web pages for any purpose whatsoever without prior written permission of UKdvdsonline.
ukdvdsonline.com, nor any of its agents, will be responsible for any damage caused during the use and misuse of the website or from any information therein.
ukdvdsonline.com is a shopping resource site operated by DVDs-On-Line. This site is provided on an 'as is' basis and DVDs-On-Line makes no express or implied waranties of any kind relating to the service or information provided.
Whilst every effort is made to maintain correct and current information on this site, DVDs-On-Line reserve the right to change or modify any content or terms and conditions at any time.Force Majeure
UKdvdsonline shall have no liabilility to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by an event of circumstance beyond its reasonable control.
